Saturday, November 8, 2008

Incompetence!!! Complete and utter incompetence!

I am without words right now and struggling to get this out without blowing my top. Today I was getting my blood drawn. The nurse was adamant that I get the blood drawn T-O-D-A-Y and no later. There was only one L.abC.orp open and the nurse was going to fax my paperwork so I could walk-in and just get it done.

Well the place was hopping for a Saturday and we waited an hour for my name to be called. The technician looked for my paperwork and could not find it. She checked the files, the fax machine, the desk, EVERYWHERE. The nurse never faxed my paperwork over.

So here I've wasted an hour of my Saturday, dragged two cranky kids with me and a cranky husband who didn't want to drive me in the first place, and I don't even get my blood drawn to make sure my levels are headed in the right direction!

To say I'm angry is an understatement. It took everything in me to not break down and start bawling at the lab. This is not the first time this nurse has screwed up and come Monday she better hope that I have calmed down when I call. I love my doctor but I cannot stand the incompetence of the nursing staff. I have half a mind to switch to someplace else but the only thing stopping me is the fact that I love that my doctor listens to me and lets me choose how I want to approach certain things.

First, it takes three days of me calling and calling before someone gets back with me for the first blood test. And even then she tells me to come pick up the paperwork myself, which I also had to wait for because it wasn't ready when I got there the following day. Took 2 days to get the results instead of one. And now not a single nurse has faxed over the paperwork for the lab for today.

Sorry to be such a complainer but I have had it. My doctor is definitely going to hear about this. Maybe I can convince her to do a complimentary 5-10 minute ultrasound in the office instead of having to go to yet another lab to get blood drawn.

3 comments:

Andrea said...

Are you going to your OB/GYN to have the b/w done? Or is the doctor a fertility specialist?

I would feel the same way you do, frustrated with the nurses but wanting to stay for the doctor. It's so hard to find good doctors! You should definitely mention all of your inconveniences to the doc...maybe you can get that ultrasound :-)

The Non-Housewife Wife said...

Don't you just hate incompetence? Yeah, me too. A similar thing (kind of) happened to me when I went to my first appt. with my RE. My OB/GYN's nurse didn't fax anything from the past 3 months (even though she told me she did) so Dr. T didn't know anything about what treatments and results I'd been having. He had to take my word for it.

Mel said...

I have dealt with too much incompetence on a staff and doctor level in this department and I tell you for me, it's not acceptable. It's just infuriating and I am mad for you today!